Assistance Programs

Residential Discounted Rate

CMLP’s Residential Assistance Rate program provides a credit of 0.08883/kWh applied to the first tier of usage billed each month and will show as a line credit on your invoice. Annual re-certification each January (before January 31st) is required.

  • Incomplete applications will not be accepted
  • Proof of benefit(s) must accompany application
For more information about this rate, view the Electric Rate Schedules (PDF).

Eligibility Criteria

Eligibility Criteria for the discount rate;

  • You are a residential customer (primary dwelling only),
  • Your electric bill is in your name,
  • And either you are eligible for the low-income home energy assistance program (LIHEAP), or its successor program (SMOC)
  • Or you are currently receiving benefits under a means-tested program listed on application.

Application Process 

Complete the Residential Assistance Rate Application (PDF) providing the proof of benefits checked on your application.

Mail the completed application and supporting documents to:
1175 Elm Street
P.O. Box 1029
Concord, MA 01742-1029

If you qualify, we will adjust your account to reflect the rate change. Should you not quality, we will mail a letter to you stating the reason(s) why.

Annual Re-Certification

Each year, you must be re-evaluated for the Residential Assistance Rate. We will mail the renewal application to you on your anniversary date. Once you return the completed renewal application, we will determine if you remain eligible for rate assistance.

Elderly Protection

Protected Status

If you and all other members of your household are 65 or older, you are entitled to "protected status." This means you are protected against termination of electrical service for failure to pay a past due bill.

Third Party Notification

This status allows you to select a friend, relative, member of the clergy or other person of your choice to act on your behalf should you receive a collection notice from us. We will send copies of any collection notices to this third party who will then be able to look into the situation and help to make payment arrangements. The third party is not responsible for, nor obligated, to pay your bill.

Complete the Elderly Protected Status Application, or for information contact Customer Service at 978-318-3101 or or .

Fuel Assistance

Under the SMOC Fuel Assistance Program (LIHEAP), eligible low-income households receive assistance paid directly to their heating vendor for oil, electricity, natural gas and propane. Eligibility is based on gross annual income and family size. Fuel Assistance season opens for new clients November 1. Concord residents under 60 should contact Bonny Wilbur at 978-318-3034 or to determine eligibility and to request an application packet. Residents over 60 should contact the Council on Aging at 978-318-3020.

Critical Health Need for Electricity

If you or someone in your home relies on life support equipment powered by electricity, you can ask to be placed on our confidential Critical Health Need for Electricity Program. This requires written verification of a critical health need from your doctor, updated annually. During a power outage, CMLP will attempt to prioritize service restoration to those on the list. Read more about the program or complete the Critical Health Need for Electricity application. For more information, contact Customer Service at 978-318-3101 or

Budget Payments

For those in temporary financial hardship, CMLP can budget your payments over time to help you keep your account current. For information, contact Customer Service at 978-318-3101 or