Assistance Programs

Residential Discounted Rate


CMLP offers a Residential Assistance Rate to those residents who meet the income and benefits requirements listed below. For customers who qualify, they will receive a credit of $0.08883 per kWh used per month. The credit will appear as an additional line item on your electric bill. For more information about this rate, view the Electric Rate Schedules (PDF).


Eligibility Criteria

Applicant must be a legal resident of Concord AND
be the account holder for the electric account above AND
meet the income eligibility which is based on household size and the gross annual income of every household member, 18 years or older. Household income cannot exceed 60% of estimated State Median Income AND
be receiving at least one assistance benefit listed on application. 

For income guidelines, view the
Income Eligibility and Benefits (PDF).

Application Process


Complete the Residential Assistance Rate (PDF) application providing the proof of benefits checked on your application.

Mail the completed application and supporting documents to:
CMLP
1175 Elm Street
P.O. Box 1029
Concord, MA 01742-1029

If you qualify, we will adjust your account to reflect the rate change. Should you not quality, we will mail a letter to you stating the reason(s) why.

Annual Re-Certification


Each year, you must be re-evaluated for the Residential Assistance Rate. We will mail the renewal application to you on your anniversary date. Once you return the completed renewal application, we will determine if you remain eligible for rate assistance.

Elderly Protection


Protected Status


If you and all other members of your household are 65 or older, you are entitled to "protected status." This means you are protected against termination of electrical service for failure to pay a past due bill.

Third Party Notification


This status allows you to select a friend, relative, member of the clergy or other person of your choice to act on your behalf should you receive a collection notice from us. We will send copies of any collection notices to this third party who will then be able to look into the situation and help to make payment arrangements. The third party is not responsible for, nor obligated, to pay your bill.

Complete the Elderly Protected Status Application, or for information contact Customer Service at 978-318-3101 or concordlight@concordma.gov or .

Fuel Assistance


Under the SMOC Fuel Assistance Program (LIHEAP), eligible low-income households receive assistance paid directly to their heating vendor for oil, electricity, natural gas and propane. Eligibility is based on gross annual income and family size. Fuel Assistance season opens for new clients November 1. Concord residents under 60 should contact Bonny Wilbur at 978-318-3034 or bwilbur@concordma.gov to determine eligibility and to request an application packet. Residents over 60 should contact the Council on Aging at 978-318-3020.


Critical Health Need for Electricity


If you or someone in your home relies on life support equipment powered by electricity, you can ask to be placed on our confidential Critical Health Need for Electricity Program. This requires written verification of a critical health need from your doctor, updated annually. During a power outage, CMLP will attempt to prioritize service restoration to those on the list. Read more about the program or complete the Critical Health Need for Electricity application. For more information, contact Customer Service at 978-318-3101 or concordlight@concordma.gov

Budget Payments


For those in temporary financial hardship, CMLP can budget your payments over time to help you keep your account current. For information, contact Customer Service at 978-318-3101 or concordlight@concordma.gov.