Q Where can I pay my bill?
A You have several options for paying your bill:
- Concord Light at 1175 Elm St.; for payments after hours, there is a slot to the right of the front door Town House
- Pay online – from the page you are on currently, click on the “Residents” tab; go to Useful Public Works Links; and Pay Electric Bills Online, or
- Go to http://www.concordma.gov; click on the “Residents” tab; go to Useful Public Works Links; and then Pay Electric Bills Online
Q Who do I call for account information or about billing?
A Concord Light's Customer Service Department – 978-318-3101.
Q Who should I call for new service or to disconnect an existing service?
A Concord Light's Customer Service Department – 978-318-3101.
Q What is your Fax number?
A Concord Light’s fax number is 978-318-3105.
Q What are Concord Light's office hours?
A We are open from 8:00 - 4:30, Monday through Friday.
Q Who is in charge at Concord Light?
A David Wood – Director
Q Who is in charge of purchasing?
A Christopher Roy – Engineering & Operations Manager
Q Who is in charge of customer service?
A Carole Hilton – Customer Service Administrator
Q Have the rates changed?
A Concord Light buys its electricity from a number of generating sources which utilize natural gas, oil, land fill gas, solar, wind, and hydro to produce electricity. However, because the costs associated with each source’s generation are not constant, i.e. the cost of fuel used to generate electricity can fluctuate dramatically, the Purchased Power Adjustment (PPA) factor is used to recover fluctuations in wholesale power and transmission costs which represent about 80% of Concord Light’s costs.
As these costs either increase or decrease, the PPA factor changes to insure these costs are covered and at the same time are revenue neutral to Concord Light. Any questions regarding the PPA should be directed to Dale Cronan at 978-318-3102 or dcronan@concordma.gov.
Q Do you have any job openings?
Q Do you recycle refrigerators?
A No, Concord Light does not recycle refrigerators. However, Concord Public Works accepts them at 100 Keyes Road during their drop-off days which occur twice each year – usually in October and May. You can call Concord Public Works at 978-318-3240 for more information about recycling.
Q Do you sell compact fluorescent light bulbs (CFL’s)?
A No, we don’t sell CFL’s at Concord Light. You can purchase them at hardware, home outlet stores, and other retailers. We will credit your account up to $5.00 for each CFL you purchase when you forward us a completed rebate form, sales receipt, and a proof of purchase for each bulb.
Q Do you offer any rebates?
A Yes, the above mentioned $5.00 credit for fluorescent bulbs and exit sign retrofit kits, and $100 per installed kW towards the purchase and installation of ETS heaters.~ We also provide rebates for a variety of Energy Star rated appliances and energy efficient central air conditioning systems. To learn more about our rebate programs by visiting our Energy Services & Programs webpage at http://www.concordma.gov/pages/ConcordMA_LightPlant/services
For customers whose primary heat source is electricity, Concord Light provides a rebate of 40% of the cost of eligible weatherization measures. Customers who wish to have a solar photovoltaic system installed on their property can receive a rebate of $1,000 per kilowatt of solar capacity installed, up to $5,000 per customer.
Q Do you offer discounted rates for senior citizens?
A Massachusetts Department of Public Utilities (DPU) determines the policy for electrical discounted rates. The policy dictates the rates should be based on the need of the customers rather than their age, and the amount of the discount is left up to the individual light companies.
Q Do you offer a low-income discount rate?
Q Who do I call for Emergencies after hours?
A If you have an emergency such as a power outage, please call the Police Department Dispatcher at 978-318-3400 who will contact us to respond to the situation.
Q What is the meter charge?
A The meter charge covers the cost of reading the meter, calculating and printing the bill, postage, and part of the cost of the meter and the service wires connected to your home.
Q What is the energy charge on my bill?
A Electricity is sold in units called kilowatt-hours, with each kilowatt being equal to 1000 watts. When one kilowatt (kW) is used for an hour, the energy used is called one kilowatt-hour (kWh). For example, ten 100-watt light bulbs running for one hour equals one kWh.
Q How do your rates compare with NSTAR/Boston Edison's?
A Let’s compare Concord Light and NSTAR/Boston Edison’s residential rates from September 2009. Based on a median usage of 684 kWh per month, NSTAR/Boston Edison’s rate was 4.9% higher than Concord Light’s.
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