Q. Where can I pay my bill?
A. You have two choices:
o Here at the Light Plant, 1175 Elm St., or
o Town Hall
Q. Who do I call for account information?
A. Concord Light's billing department -- 978-318-3101.
Q. Who should I call for a new service or to disconnect an existing service?
A. Concord Light's customer service department -- 978-318-3101.
Q. What is your Fax number?
A. Our Fax number is 978-318-3105
Q. What are CMLP's office hours?
A. The Light Plant is open from 8:00 - 4:30, Monday through Friday. (For payments after hours there is a night slot in the door.)
Q. Who is in charge at CMLP?
A. Daniel Sack - Superintendent
Q. Who is in charge of purchasing?
A. David Wood - Engineering & Operations Manager
Q. Have the rates changed?
A. There was an increase in the Purchased Power Adjustment in 2008 due our rate stabilization fund. Any questions regarding the PPA should be directed to John Odell at 978-318-3151 or jodell@concordma.gov.
Q. Do you have any job openings?
A. All questions concerning employment opportunities should be referred to Personnel. Their telephone number is 978-318-3125.
Q. Do you recycle refrigerators?
A. No, we do not.
Q. Do you sell compact fluorescent light-bulbs?
A. No, but you can purchase them at most Hardware/Home Outlet Stores. And, if you forward us a rebate form, the sales slip and a proof of purchase for each bulb, we will credit your account up to $5.00 for each compact fluorescent bulb you buy.
Q. Do you offer any rebates?
A. Yes, the above mentioned $5.00 credit for fluoresecent bulbs and exit sign retrofit kits, and $100 per installed kW towards the purchase and installation of ETS heaters. We also rebate a variety of Energy Star rated appliances.
Q. Do you offer discounted rates for senior citizens?
A. No, not at this time.
Q. Do you offer a low-income discount rate?
Q. Who do I call for Emergencies after hours?
A. If you have an emergency, such as a power outage, please call the Police Department Dispatcher at 978-318-3400. He/she will contact us to respond to the situation.
Q. What is the meter charge?
A. This charge covers the costs for reading the meters, inputting the meter data into our billing software, processing the bills, etc.
Q. What is the energy charge on my bill?
A. The energy charge is simply kWh used multiplied by the rate. For example, the energy charge for a residential customer using 1,000 kWh would be: 1,000 (kWh) x $.09460 (residential rate) = $94.60
Q. How do your rates compare with NStar/Boston Edison's?
A. It depends on which rate you're on, but on average their rates are 50% to 100% higher than ours. In fact, in 2007, Concord ratepayers paid more than $15 million less than NStar customers would have paid for the equivalent amount of electricity (Concord Light - $15.9 million, NStar - $31.3 million).
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