Municipal Light Plant

Customer Service

School Safety programs

This past fall, with the help of safety consultant Ray Gouley, the 3rd grade students in the public schools learned about electric safety. The program focuses on the potential dangers of electricity outdoors and was very well received - by both students and teachers alike.

Calendar Contest

Begun nine years ago to mark the Light Plant's 100th anniversary, this contest has grown into an annual mainstay. Nearly 300 3rd and 4th grade children from Concord public schools submitted artwork to be used for the calendar. As usual, the judging was very difficult. The winning artists received a t-shirt with their art piece emblazoned on the front and a collage of all the chosen pictures on the back. Totebags with a collage were given to the teachers of winning students as well.

The Calendar Contest would not have been possible without the able help of Bob Fardy, the K-5 Science Curriculum Specialist. This year's School Safety program could not have gone forward without Diane Kablik, Bob's replacement since his retirement.

Direct Payment

The service provides customers with an automated alternative for paying their electric and water bills. With nearly 1,000 customers participating, this program, operated in partnership with the Water Division of the cpw and the Finance Department, has been a resounding success. Each customer's bill due amount is directly deducted from their bank account, saving them both time and postage.

Online Billing

This service began on January 1, 2006, and has been very successful. Customers can now pay their bills through an encryption-secured online bill payment center. They can also view their bills online and track their past electricity consumption.

Safety Saturday

PJ O'Connell shows a future lineworker how to operate a digger derrick on Safety Saturday.

Our annual Safety Saturday event at the Light Plant, coordinated with the Police and Fire departments, was a fun time for all involved. Attendees received a free goody bag filled with safety information, learned numerous fire and electric safety tips and got to explore bucket trucks and fire engines. The latter was a big hit with the kids.

Residential Rate Assistance

This year we began a new program to help those in financial need. Customers eligible for our Residential Rate Assistance program will be able to lower their bills by as much as 30%. Qualifications and an application form can be found on our web pages: www.concordnet.org/cmlp.