Concord is transitioning to an online permitting system.   Moving forward New Permit/License Applications and Renewals for Disposal System Installers, Title 5 Inspectors, Title 5 Inspection Report submittals,  Septage Haulers and Rubbish Haulers, Food Service Establishments, Retail Food, Hazardous Waste Materials Registrations, Animal Permits must be submitted through the automated and paperless format.  Other types of permits will be added shortly.

Applicants can now apply and pay online, view application status and print permit/licenses for immediate use once it is processed.

Step 1.  Create an account.  

The first step is for you to create an account in order to use the system, which takes less than 5 minutes to do.

You will find detailed instructions how to register as a user and complete your user profile.

Step 2.  Apply for a new permit.  Choose your permit type and compete the necessary information in the application form.

Prior to submitting your application please have the necessary documents on your computer so that you can upload/attach them to your application when prompted. Depending on your permit type you may need to upload the following documents (hoisters license, proof of liability certifications and proof of workers comp) to complete your application so please have them ready when you begin the process. Your application will appear “Pending” if it was submitted correctly. 

To view or edit an existing application

Log in to your account and find the application

Use the eye icon to the left of your application number to view the status/workflow, use the pencil icon to edit your application.  

Use the paperclip icon to the right of your application to attach any required supporting documents.

Health Division Staff will use the chat icon feature for any questions or to let you know if additional information or documents need to be uploaded. You can chat back by clicking on the chat icon.

Pay for your permit online:   You can pay your permit fee and print your new license/permit once it has been issued.  After the inspector reviews your permit and sets the status to “Ready for Payment.”, log back in to your account and pay with an online check (your check routing number and account number), or Master Card/Visa/Discover Card.  

Printing your permit:  After the permit is issued, you can log into your account and print your permit. Paper copies of permits will not be mailed to you for permits issued on line.  

Thank you for your patience and understanding as the Town makes this transition to electronic permitting.   

Contact  the Health Department  at healthdepartment@concordma.gov or 978.318.3275 if have questions or need assistance. 

Please be reminded that the license/permit to operate is your responsibility; therefore, we ask that you act promptly to avoid additional fees.