Water & Sewer

Information for New Water/Sewer Customers

If you are seeking to setup a water and/or sewer service account in your name and you will not be completing any construction or remodeling activities at your property, please contact Concord Municipal Utilities at 978-318-3101 or visit the Concord Municipal Utilities Website. 

Information Regarding Water/Sewer Service Applications 

Water and sewer service work is not allowed between December 1st and April 1st of each year. The Water and Sewer Division is accepting applications for water and sewer service work for the current construction season, until Friday, November 4, 2022 to receive approval to complete work by Thursday, December 1, 2022.

During this time all Concord Public Works W/S Division applications and forms will be accepted by email (preferred) or via the mail drop box outside of the Water/Sewer Division Office at 135 Keyes Road. If you choose to email your application, all associated application fees must be submitted, in the form of a check, to the mail drop box at 135 Keyes Road.  The check should be in an envelope and clearly state the project address.

 Application forms can be obtained here:  https://concordma.gov/325/Applications-Forms

 Application Submission Guidelines:

 1.    Electronic Submittals (Highly encouraged):

 Submittals of all application forms, and all supporting documentation (required plans, impact reports, data sheets, documents, etc.) should be via email whenever possible (files smaller than 10MB can be emailed). Complete applications with all required signatures should be sent to the following address:  

 watersewerapplications@concordma.gov

 2.     Drop Box Submittals at 135 Keyes Road:

If a complete application cannot be submitted electronically, a mail drop box is setup in front of 135 Keyes Road where you can submit your application(s). Your complete application and all supporting documentation should be contained within a sealed envelope so that the contents do not get separated or lost, and the envelope should clearly state the project address.  Please note that plan rolls cannot be submitted in the drop box and should be submitted via a flash drive or USB drive included in the envelope with your submission package.

Upon receipt of your application, a representative from the Division will contact you directly with any questions they may have upon reviewing your submission.

Updated 6/9/21




Concord's water system was established in 1872. The system consists of 6 groundwater supply wells and 1 surface water supply, pumping stations, 2 storage reservoirs with 7.5 million gallons of capacity, and approximately 121 miles of water main serving approximately 95% of Concord residents, as well as a small population in Carlisle and Acton. Depending on the season, all available production facilities may be called upon to satisfy system demands that fluctuate from 1.5 million gallons per day in the winter to over 4 million gallons per day in the summer.

Concord's sewer system was originally established in 1900. The system includes a 1.2 million gallon-per-day centralized wastewater treatment facility, 2 sewer pumping stations, 6 sewer lift stations, and approximately 33 miles of sewer collection system. The system currently serves 1,692 customers or approximately 35% of the Town.

In 1974 and 1976, Annual Town Meeting established separate Water and Sewer funds to insure that the operation, maintenance and capital improvement of the water and sewer systems would be financially viable enterprises. As such, all expenses incurred by each system are covered entirely by user fees.


Important Documents

  1. Water Conservation Level Chart
  2. Discount Program for Water Customers (PDF)
  3. Water and Sewer Rate Schedule (PDF)
  4. Water and Sewer Special Rates

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