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No. The modem is connected to the Fiber Optic network and should never be disconnected by anyone else except trained Concord Broadband employees.
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No, we require that a Concord Broadband installer configure and install each modem for safety and performance reasons.
Not necessarily. Each installation will present a unique set of challenges.
We need to determine the route of the fiber from the pole or conduit and determine the location of the electronics. We will then have the fiber pulled from the street by CMLP line crews or contractors, and then install at the location.
All this needs to be coordinated to make the best use of time for those involved.
Concord Broadband will extend its fiber optic system into the premises to provide service. Typically this will mean bringing a small fiber optic cable into the home or business near where the electrical service is today.
For underground customers, a conduit is needed. In overhead areas, the fiber will also be overhead. Concord Broadband will install an optical network terminal which function much like a cable modem. This device will connect to customer equipment using Ethernet cables used for computers.
Concord Broadband will also offer optical network terminal that are capable of providing Wi-Fi to reduce the need for inside wiring.