Show All Answers

1. Who do I call for information or billing questions on my Electric, Water & Sewer, and Broadband accounts?

CMLP's Customer Service Department, who can be reached at 978-318-3101.

2. What are RECs (Renewable Energy Certificates)?

As described in the CMLP Strategic Plan, CMLP is purchasing Renewable Energy Certificates (RECs) to help green our power supply. Renewable Energy Credits (RECs) are tradable, non-tangible energy commodities that provide proof that 1 megawatt-hour (MWh) of electricity was generated from a renewable energy resource and was fed into the shared system of power lines which transport energy. Solar renewable energy certificates (SRECs) are RECs that are specifically generated by solar energy.

This YouTube video from the U.S. Environmental Protection Agency RECs: Making Green Power Possible explains why RECs make power green.

3. Why did CMLP switch to monthly billing?

CMLP changed to monthly billing for two reasons:

1. CMLP is implementing a new financial and billing system that will enhance access to account information usage data, e-billing and more.
2. MA Department of Public Utilities requires monthly billing. 

4. Will my water/sewer bill be changed to monthly billing like my electric bill?

Yes, your water/sewer bill will be changed to monthly beginning in July 2018.

5. Have electric rates changed?

Pursuant to a greenhouse gas emissions reduction strategy adopted by the Concord Municipal Light Board in 2017, CMLP will implement a $0.01 per kilowatt-hour energy surcharge to all bills effective September 1, 2018. Simultaneously the credit available to rate payers qualifying for the Residential Service Rate Assistance rate will increase from $0.08883 to $0.1000. The NYPA line item credit increases from $0.0038 to $0.0250. 

The new energy surcharge will accelerate the pace at which CMLP converts its power supply from conventional to renewable sources. The NYPA Power Cost Adjustment is a credit received by CMLP for energy from New York hydropower projects built with federal funds. By law, savings from this low-cost power are divided among residential consumers.

Any questions regarding these adjustments should be directed to

Laura Scott, Power Supply & Rates Administrator

6. Do you still offer any rebates?

Yes, CMLP offers several rebate programs:  

• Home electric vehicle charging system installation
• LED bulbs
• Electric heat weatherization
• Energy efficient heat pump and central air conditioning systems
• Solar photovoltaic (PV) systems
• High Efficiency Lighting Program (HELP) for businesses

To learn more about our rebate programs, please visit our Renewable Energy & Efficiency pages.

Conservation, Rebates and Renewable Energy page.

7. Do you offer discounted rates for senior citizens?

No, we do not. The Massachusetts Department of Public Utilities (DPU) determines the policy for electrical discounted rates. The policy dictates the rates should be based on the need of the customers rather than their age, and the amount of the discount is left up to the individual municipal utilities.

8. Do you offer a low-income discount rate?

Yes, we do. For eligibility requirements, please call CMLP Customer Service at 978-318-3101, or read more at Assistance Programs

9. What is the meter charge?

The meter charge covers the cost of:
- Calculating and printing the bill
- Part of the cost of the meter and the service wires connected to your home
- Postage
- Reading the meter

10. How is energy use calculated for my bill?

Electricity is sold in units called kilowatt-hours, with each kilowatt being equal to 1000 watts. When one kilowatt (kW) is used for an hour, the energy used is called one kilowatt-hour (kWh). For example, ten 100-watt light bulbs running for one hour equals one kWh.

11. Where can I pay my bill?

You have several options for paying your bill:

- Paying at CMLP, which is located at 1175 Elm Street. 

- For payments after business hours, there is a slot to the right of the front door of the Concord Town House.

visit our online bill pay website.

12. Can I pay with a credit or debit card?

Only if you are paying online. CMLP does not accept credit or debit card payments at this time; however, we will be offering these payment methods with the implementation of our new billing system in the spring 2019. Customers will be able to access SmartHub, the new customer portal, to pay online, review their bills, usage history, and meter data.