Create an Account - Increase your productivity, customize your experience, and engage in information you care about.
Show All Answers
This may be done in person at the Town House by the voter, or by mail. Registered voters (or a member of your immediate family) may complete an absentee ballot application or submit a written request, including the address at which the voter is registered to vote and the address where the ballot should be mailed. The deadline for receipt of applications is Noon on the day before an election. Completed absentee ballots must be received at the Town Clerk’s Office by 8 pm on Election Day. For further information or to download a form, visit the Secretary of the Massachusetts Commonwealth page.
To get started with the fastest Internet in Concord, residents and businesses can check availability and schedule a free, no-obligation consultation by completing this form: Online Broadband Application
To request a vacation suspend of your internet service, contact Concord Municipal Utilities Customer Service at firstname.lastname@example.org or 978-318-3101. Please go to the Broadband Service Plans & Pricing page for more information about CMLP’s Vacation Suspend policy.
Concord Utilities Customer Service who can be reached at 978-318-3101.
As described in the CMLP Strategic Plan, CMLP is purchasing Renewable Energy Certificates (RECs) to help green our power supply. Renewable Energy Credits (RECs) are tradable, non-tangible energy commodities that provide proof that 1 megawatt-hour (MWh) of electricity was generated from a renewable energy resource and was fed into the shared system of power lines which transport energy. Solar renewable energy certificates (SRECs) are RECs that are specifically generated by solar energy.
This YouTube video from the U.S. Environmental Protection Agency RECs: Making Green Power Possible explains why RECs make power green.
There are changes to all electric rate classes effective January 1, 2021. The changes are based on the results of CMLP’s 2020 Cost of Service Study which is conducted approximately every three years. To view the individual rate schedules, read more.
Any questions regarding these adjustments should be directed to Laura Scott, Power Supply and Rates Administrator, 978-318-3102.
Yes, CMLP offers several rebate programs:
To learn more about our rebate programs, please visit our Renewable Energy & Efficiency pages.
The meter charge covers administrative costs such as - Calculating and printing the bill - Part of the cost of the meter and the service wires connected to your home - Postage - Reading the meter
You have several options for paying your bill:
- Paying at CMLP, which is located at 1175 Elm Street.
- For payments after business hours, there is a slot to the right of the front door of the Concord Town House.
Only if you are paying online. CMLP does not accept credit or debit card payments at this time; however, we will be offering these payment methods with the implementation of our new billing system in the spring 2019. Customers will be able to access SmartHub, the new customer portal, to pay online, review their bills, usage history, and meter data.
Effective January 7, 2021, please call 844-723-1287 to report a power outage or other utility emergency after hours, weekends, and holidays. The on-call crew will be dispatched.
Prior to January 7, 2021, please call the Police Department Dispatcher at 978-318-3400 who will contact us to respond to the situation.
For Broadband support, call Broadband Help Desk 978-318-3199 24 hours a day.
You can contact Concord Utility Customer Service at 978-318-3101 or email@example.com for customer service and billing questions on any of your Concord utilities — whether it’s Water & Sewer, Electric or Broadband.
We are open Monday - Friday, from 8 a.m. - 4:30 p.m.
The Customer Service Administrator,
Rhonda Buscemi, Project and Procurement Coordinator at 978-318-3196 or firstname.lastname@example.org
No, we don’t sell LED bulbs at CMLP. You can purchase them at hardware, home outlet stores, and other retailers.
CMLP customers are eligible to get free LEDs installed during a home energy audit. Read more information about our free home energy audit program,
For residential customers, we will credit your account up to $3 (or price of bulb if less than $3) for each LED bulb you purchase, up to 50 bulbs per home per year ($150 maximum per year), when you forward us a completed rebate form, sales receipt, and a proof of purchase for each bulb.
For business customers, we will credit up to $3 (or price of bulb if less than $3), up to 60 bulbs per business per year ($180 maximum per year).
Heat naturally moves from warmer places to cooler places. Heat pumps use electricity to move heat in the opposite direction, from cooler places to warmer places, making the cool space cooler and the warm space warmer. Your refrigerator is a heat pump, moving heat from inside the refrigerated cabinet (cooler place) into your kitchen (warmer place). An air conditioner is a heat pump, moving heat from inside your home (cooler place) to the outside summer air (warmer place).
Air-source heat pumps (ASHPs) are also used to heat homes, taking advantage of the fact that in the spring, fall - and yes, even in the winter - there is some heat in the outdoor air. Using a refrigerant, an ASHP absorbs heat from the outdoor air, concentrates it via an outdoor compressor, and distributes it inside through an indoor room unit or a home’s ductwork. During the summer, a heat pump can operate in reverse, as an air conditioner, by moving heat from indoors to the outside air.
Heat pumps require electricity to run, but can deliver more energy in the form of heat moved into a home than they use in electricity for operation. It takes far less energy to move heat than it does to create heat, as electric resistance or fossil fuel heating systems do. As a result, ASHPs are one of the most efficient home heating systems available.
Check out this video from Mass Save, the state's investor-owned utility energy efficiency program, for a visual explanation of how ductless mini-split heat pumps work (and read on to learn more about the types of heat pumps available!).
There are two primary types of ASHPs:
Ductless air-source heat pumps are exactly as they sound: heat pumps that don't require that you have ductwork in your home. Each ductless system includes one outdoor unit connected to one (single-zone) or more (multi-zone) indoor wall, floor or ceiling air distribution units. Ductless ASHPs are often referred to as ductless mini-splits (if one indoor unit is connected to each outdoor unit), or ductless multi-splits (if two or more indoor units are connected to each outdoor unit).
Ductless air-source heat pumps can be installed as a primary source of heating and cooling or installed to heat and cool specific rooms. This could include, for example, installing ductless units in the most frequently used rooms like family rooms or master bedrooms to displace heating or cooling from your existing system, or placing ductless units in rooms or new additions that never seem to be warm or cool enough.
These systems can be used for heating, cooling, dehumidification or as a fan. Because each indoor unit can be controlled individually, you can reduce your energy use even more by lowering the temperature in rooms that are not being used.
Ducted (also known as central or unitary) air-source heat pumps have an outdoor unit that is connected via refrigerant lines to an indoor air handler that uses a building's ductwork to distribute heating or air conditioning throughout the home. Note that not all ductwork is sized adequately for heat pumps, especially in older homes. Heat pump installers can tell you if your ductwork is sized adequately and what modifications may be necessary.
Regardless of whether a system is ductless or ducted, all ASHPs will have an outdoor unit (pictured below), which will be mounted on a ground platform or on the side of your home.
Above: A ductless ASHP outdoor unit; Below: A ducted ASHP outdoor unit.If you’re installing a ducted ASHP, the outdoor unit will be connected to a central air handler similar to one used by a furnace or central AC system. If you’re installing a ductless ASHP, the outdoor unit will typically be connected to one or more wall-mounted units (pictured below).
For homeowners that might not have suitable wall space or don’t like the aesthetic look of the wall-mounted indoor unit, floor-mounted (below) and ceiling-recessed units are also available, though these units cost more to install.
Photo courtesy of E. Armstrong
There are many reasons why an air-source heat pump could be a good fit for your home:
Improved home comfort. Advanced air-source heat pumps are "variable capacity," which means they can provide just the right amount of heating or cooling without temperature swings and constantly turning on and off. Also, they are quieter than most air conditioners and furnaces.
Energy savings. If you heat with oil, propane, or electric resistance (such as electric baseboards), you could save hundreds of dollars a year on your heating bill by installing an air-source heat pump. No need to pay thousands of dollars to get a natural gas connection to your home: a cleaner alternative is already available.
High-efficiency cooling, no ductwork required. Air-source heat pumps also provide air conditioning and dehumidification, and are more efficient than window air-conditioning units and most central air conditioning systems. Ductless ASHPs can allow you to reclaim your windows and avoid having to install ductwork to stay comfortable in the summer.
Improved health and air quality. In addition to providing cooling, heat pumps filter and dehumidify air, which can improve the air quality and comfort of your home. In particular, the filtration provided by advanced ASHP systems can significantly reduce allergens in your home for sensitive individuals.
Flexible options. Heat pumps are a flexible technology that can be installed in homes of all shapes and sizes with different needs - whether you need a whole-home system replacement, have (or don’t have) ductwork, want to add zoning to your home, want to increase the efficiency of heating part of your home, or want to add extra heating/cooling to that part of your home that’s never as comfortable as it should be.
Lower your carbon footprint. As a clean heating and cooling technology, converting from burning fossil fuels to using an air-source heat pump will reduce your carbon footprint and dependence on imported fossil fuels. Using solar PV or other renewable electricity sources can further offset emissions from the electricity powering your heat pump.
Traditional ASHPs are known for their poor cold-climate performance: these systems have been primarily used in the South for decades and are optimized for a warmer climate where air conditioning needs are higher.
There are now cutting-edge cold-climate models that are optimized for New England weather. These cold climate ASHPs are certified based on their performance at 5°F and many models can continue providing heat even when winter air is well below zero, down to -10°F or more.
Concerned about heat pump performance in January? Don’t be. Mainers and Vermonters have installed more cold-climate heat pumps than any other New England state in the past few years—over 30,000 since 2013, and both states are significantly colder than Massachusetts in the winter!
While ASHPs are a great fit for many New England homes and businesses, they, like other heating and cooling systems, have potential drawbacks:
Performance in extreme cold. Because ASHPs rely on extracting heat from the outdoor air, the heating output and efficiency of ASHPs declines as outdoor air temperature declines. While cold climate ASHPs are rated based on their performance at 5°F, for many homes your installer will recommend keeping a backup system (your existing system or added electric resistance) for the coldest days of the year. In addition, if you’ve chosen to install ductless ASHPs to heat only specific rooms, another heating system will be required to heat the rest of the house.
Aesthetic considerations. ASHP outdoor unit and piping and ductless ASHP indoor equipment (e.g. wall-mounted units) may be aesthetically displeasing to some homeowners. That said, surveys suggest that most homeowners quickly become accustomed to the presence of indoor units. Your installer can discuss a variety of options available to you to minimize aesthetic impacts from an ASHP installation.
Manual coordination of thermostats. Thermostats for ductless ASHPs typically operate independently of your existing thermostat. This means that you will need to set your existing thermostat lower than your ASHP thermostat to ensure that your ASHP does the bulk of the heating. Some models can allow your heat pump system to control your backup system.
Higher installed costs. ASHPs generally cost more upfront than fossil fuel or central AC systems. However, their higher efficiency can pay back the difference over the course of several years.
Lower efficiency than ground-source heat pumps (GSHPs). Since the outdoor air is more variable in temperature than the ground, ASHPs are typically less efficient than GSHPs (aka, geothermal heat pumps). However, ASHPs are usually cheaper and quicker to install.
ASHPs can be installed in most homes. However, if you answer “Yes” to any of the questions below, a ductless or ducted ASHP could be a great fit for you:
• Do you heat with oil, propane or electric resistance (such as baseboard electric)?
• Do you want greater home comfort (more uniform air temperature and less noise)?
• Is your existing heating or air conditioning system 15+ years old?
• Do you want central air conditioning but don’t have/don’t want to install ductwork?
• Do you have persistent hot or cold spots in your home?
• Do you want more control over the temperature in individual rooms in your home?
• Are you sensitive to air pollutants and allergens?
• Do you want to reduce your carbon footprint?
Air-source heat pumps are considered to be clean heating and cooling systems because they do not create heat, but rather they move existing heat in the outdoor air into your home. Further, this process is powered by electricity, which one can purchase or generate from carbon-free sources like solar, wind, or hydro. Electricity supplied by the Concord Municipal Light Plant was 62% carbon-free in 2019!
ASHPs are typically rated for heating efficiency based on their Heating Seasonal Performance Factor (HSPF) which describes the system’s efficiency over the course of the heating season. The seasonal efficiency of ASHPs can range from 220% to 300%+ depending on the system type, application, and seasonal weather patterns. That means that for every one unit of electricity used, 2.2 to 3 units of heat are transferred into the home. By comparison, electric resistance heating has an efficiency of 100%, and fossil fuel boilers and furnaces are typically 75- 82% efficient, with some models up to 95% efficient.
ASHPs also provide high-efficiency cooling—better than window AC units and comparable to the highest-efficiency central air conditioners.
Annual system maintenance, which consists of cleaning air filters and an annual maintenance checkup for the outside unit, costs about the same as annual servicing charges for a boiler or furnace. You can also clean the filters yourself, which can help to keep your system running well for many years (ask your installer for tips on how best to do this!).
Otherwise, the only other maintenance requirement would be to keep your outdoor unit clear of snow during the winter. (Installers often mount outdoor units on pedestals to reduce or eliminate this requirement.)
Heat pumps have an expected lifetime of about 15 years—similar to the average furnace or central AC system.
A ductless ASHP indoor unit is quieter than a refrigerator and much quieter than a typical window AC unit. A ducted ASHP is quieter than a typical furnace or central air conditioner.
No. There are water heaters that use heat pump technology, called heat pump water heaters (HPWHs). Ask your ASHP installer if they install HPWHs. HPWHs can also be installed by almost any plumber who installs water heaters.
Most installations are straightforward, with minimal disruption to your home. A simple, single-zone ductless ASHP system can be completed in less than a day and only requires a single 2-3 inch hole to be cut (and later, sealed) in your wall.
If you are installing a “multi-zone” ductless system or a ducted system that requires modifications to your ductwork, your installation may take a few days or more to complete.
“Set it and forget it.” While many of us are used to turning off the lights and turning down the heat when you leave the home or go to sleep, heat pumps are most efficient when running continuously at partial output without sudden increases in heating demand from cranking up the thermostat. Think about how your car’s mileage improves when you drive at a constant speed instead of constantly stopping and starting. Consider only setting back your heat pump system thermostat when you’re gone for several days.
Know when to use your backup system. Depending on the weather and the cost of your backup heating fuel, it may be best to use your backup system during the coldest parts of the year when heat pumps are at their least efficient. Learn more here about how to get the most out of your heat pump when used in conjunction with a back up system.
Keep your system well-maintained. A well-maintained system will keep performing at high efficiency. Remember to clean your indoor dust filters; keep the outdoor unit free of snow, ice, and other obstructions; and get an annual service check.
Weatherize your home. A heat pump in a well-insulated and well-sealed home will perform better than a poorly-weatherized home. Get a home energy assessment through Mass Save (natural gas heating households) or the Concord Municipal Light Plant (oil and electric heating households), and consider implementing the Energy Advisor’s insulation and air sealing recommendations prior to soliciting proposals for an ASHP installation. Not only will your home be even more comfortable and your system perform better, but it may allow you to install a smaller (and cheaper) ASHP to meet your home’s needs.
A properly-functioning heat pump may occasionally blow air that feels cooler than expected, particularly relative to a furnace. There are two reasons this may occur:
If your heat pump is providing inadequate heat, you may consider using your backup system during temperature extremes. If your heat pump continues to blow cold air, you may have a maintenance issue with your system and should contact an installer.
According to the Massachusetts Clean Energy Center’s (MassCEC’s) ASHP Costs Comparison Tool, the median cost in Middlesex County is $3,700 per ton of heating capacity at 5°F for a single-head (i.e. single-zone) unit and $4,600 per ton for a multi-head unit. Note that as of late 2020, the cost data does not include over 180 ASHPs that had been installed in Concord and had received rebates from the Concord Municipal Light Plant rather than from MassCEC. That number continues to grow. In 2019, residential ASHP installations in Concord averaged 3.2 tons of heating capacity at 5°F.
The cost savings from using heat pumps depends on heating oil, propane and electricity prices. Further, the cost savings from using heat pumps pay for the additional upfront cost more quickly in some circumstances than in others. The payback period depends on whether a home currently has central AC, and if so, whether a home’s heating system and/or central AC are at end of life and need to be replaced.
Natural gas-heating households won’t cut costs by using air-source heat pumps. Therefore, there are no cost savings to offset the additional upfront cost of replacing natural gas-fired heating equipment with heat pumps rather than with conventional equipment.
Many people invest in heat pumps for quality of life benefits as well as cost savings. These may include adding AC to your home, replacing inconvenient window AC units, or having more control over temperature in individual rooms. Others also invest in heat pumps to reduce their carbon footprint.
Many HVAC (Heating, Ventilation and Air Conditioning) contractors install ASHPs. If you have a good HVAC contractor who has installed heating or air-conditioning equipment for you in the past, ask them if they have experience installing ASHPs.
We suggest soliciting proposals from at least three heat pump installers. Seek proposals from HVAC contractors who can provide a letter or certificate from the manufacturer verifying that their installation technicians have successfully completed at least 4 hours of manufacturer training within the last 5 years for the type of products (i.e. ductless or ducted) that they install. The manufacturer training need not have been provided by the manufacturer of the same equipment brand that is being installed in your home, but it should be provided by a manufacturer of the same equipment type (i.e. ductless training if ductless equipment is installed; ducted training if ducted equipment is installed.)
We recommend that you request the installer submit this documentation to you with their proposal. The documentation will be required if you wish to apply for a rebate from the Concord Municipal Light Plant for your heat pump.
The following HVAC contractors have installed heat pump systems for Concord residents who have received air-source heat pump rebates from the Concord Municipal Light Plant. CMLP does not endorse, nor have we pre-qualified these companies in any way. CMLP accepts no liability for work conducted by any contractor. You do not need to use an installer on this list to receive a rebate from CMLP.
Keep in mind that for any type of home heating or cooling system to work well, it must be selected, sized, and installed properly. The low-cost installer may not be your best option. Further, if your installer is not already aware of it, refer them to the best practice guidance related to sizing, selecting and installing ASHPs in cold climates, as described in the Northeast Energy Efficiency Partnership’s (NEEP’s) installer guides.
Consider asking installers the following questions:
Experience and Training
The Concord Municipal Light Plant offers rebates to its residential customers in Concord when they install ASHPs that meet the program criteria. Learn more here.
See our Guide to Heat Pump Incentives for a complete list of state and federal incentives available for ASHP installations.
Contact Pamela Cady, the Concord Municipal Light Plant’s Energy Specialist at email@example.com or 978-318-3149.
Heat naturally moves from warmer places to cooler places. Heat pumps use electricity to move heat from cooler places to warmer places, making the cool space cooler and the warm space warmer. Your refrigerator is a heat pump, moving heat from inside the refrigerated cabinet into your kitchen. An air conditioner is a heat pump, moving heat from inside your home to the hot outside summer air.
Heat pumps are also used to heat homes and businesses. While air-source heat pumps extract heat from the outdoor air, a ground-source heat pump (GSHP) takes advantage of the fact that a few feet below the earth's surface the ground remains at a relatively constant temperature. Depending on latitude, ground temperatures range from 45°F to 75°F. Like a cave, this ground temperature is warmer than the air above it during the winter and cooler than the air in the summer. This leads to the exceptionally high efficiency of GSHPs.
GSHP systems consist of three parts: the ground-loop heat exchanger, the heat pump unit, and the air or water (hydronic) delivery system (ductwork or piping throughout a home or building). The ground-loop heat exchanger is a system of tubes called a loop, which is buried in the ground near the building. A fluid (usually a mixture of water and environmentally friendly antifreeze) circulates through the tubing to absorb or relinquish heat within the ground.
In the winter, the heat pump unit extracts heat from the heat exchanger and pumps it into the indoor air or hot water delivery system, moving heat from the ground to the building's interior. In the summer, the process is reversed, and the heat pump moves heat from the indoor air into the heat exchanger, effectively moving the heat from indoors into the ground.
There are different types of GSHPs, based on variations in the ground loop and indoor unit configuration.
Ground-loop heat exchanger. The ground loop is the heat exchange surface for your heat pump. A home will typically need several hundred to thousand feet of piping in the ground loop to provide enough heat in the coldest part of the year. Ground loops are divided into “closed” and “open” loops:
Some closed-loop systems are installed in horizontal configurations, in which the ground loop is run through multiple trenches approximately 5 ft. deep and around 300-400 feet long (see below).
2. Open-loop systems can be used where there is a source of groundwater available on the property from a well. Instead of circulating an antifreeze mixture, an open-loop system pumps groundwater into the indoor unit for heat extraction before returning the water to the ground. Open-loop systems are typically cheaper to install and more efficient (due to the more consistent year-round temperature of groundwater), though they require a readily-available source of clean groundwater and may require additional permitting or environmental review.
The configuration of the indoor unit will also vary depending on whether you use ductwork (forced air) or a water (hydronic) distribution system:
There are numerous benefits to using GSHPs:
While GSHPs can be a great fit for many homes and businesses, there are some potential drawbacks:
GSHP retrofits can work in most homes. If you answer “Yes” to any of the questions below, a ground-source heat pump may be a good fit for you:
Ground-source heat pumps are considered to be clean heating and cooling systems because they do not create heat, but rather they move existing heat from the ground into your building. This process is powered by electricity, which one can purchase or generate from carbon-free sources like solar, wind, or hydro. Electricity supplied by the Concord Municipal Light Plant was 54% carbon-free in 2018. That percentage will be even higher in 2019!
Yes. Ground-source systems can be installed with desuperheaters that can provide you with about half of a typical home’s annual hot-water needs. A ground-source heat pump operating in cooling mode will typically store unwanted heat in the ground. A desuperheater will use that waste heat to pre-heat your hot water before it enters your hot water tank. A desuperheater add-on will cost around $1,800 but will cost virtually nothing extra to operate.
Ground-source systems require relatively little maintenance. The ground loop is designed to last for up to 50 years or more, and no other components are exposed to the elements. Periodic checkups and filter changes are the most common maintenance requirements. Some adjustments to the system’s performance can be done remotely if a monitoring system is installed, without your GSHP contractor needing to come out to your home or business.
The ground loop piping is designed to last for up to 50 years or more. The indoor heat-pump unit has a life expectancy of around 20 years, similar to conventional heating and cooling systems. Some pumps, controls, or other components may require replacement sooner than the indoor unit.
A ground-source installation will typically take 2-3 months to complete from when you sign a contract. This includes:
While horizontal ground-loop installations require more space, a vertical ground-loop system may require as little space as your driveway. A qualified installer will generally offer to assess your lot at no charge.
The cost of a GSHP system will range due to the customization needed for your home. For Concord homes, most ground-source systems installed have ranged from $31,000 to $36,000 after all rebates, state incentives and federal tax credits.
See our Guide to Heat Pump Incentives for a complete list of state and federal incentives available for GSHP installations.
The Concord Municipal Light Plant (CMLP) offers rebates of $625 per heating ton, up to $3,125, to its residential and small business customers in Concord when they install a GSHP that meets the program criteria. Residential GSHP installations in Concord are averaging 4 tons of heating capacity. Learn more here.
Note: CMLP customers are not eligible for Massachusetts Clean Energy Center or Mass Save rebates.
The Massachusetts Clean Energy Center maintains a list of ground-source heat pump installers that participate in their ground-source heat pump rebate program, which is available to electricity customers in communities served by Eversource and National Grid. CMLP customers are free to use installers that have participated in the MassCEC program.
The International Ground-Source Heat Pump Association and the New England Geothermal Professional Association maintain directories of GSHP professionals, including installers.
We suggest soliciting proposals from at least three ground-source heat-pump installers.
Keep in mind that for any type of home heating or cooling system to work well, it must be selected, sized, and installed properly. The low-cost installer may not be your best option.
Consider asking the following questions:
Will you determine my building’s heating and cooling design loads using ACCA Manual J for residential or Manual N for commercial, and size the equipment accordingly?
Qualifications and Experience
Can you provide documentation that you hold one of the following credentials?
Can you provide references from previous customers with similar systems in my area?
Are you familiar with the application process for CMLP’s ground-source heat pump rebate and are you willing to complete the process for me?
Contact Jan Aceti, the Concord Municipal Light Plant’s Energy Conservation Coordinator, at firstname.lastname@example.org or 978-318-3151.
The odd/even designation denotes left-side/right-side respectively from start of street. Further information can be obtained by contacting the Building Department at 978-318-3280.
Culinary Incubators are perfect during tougher economic times, as they allow businesses to cut back on hours of kitchen use, but still stay in businesses with reduced costs to meet reduced demand.
First, these facilities are not usually licensed, thereby they do not receive regular health department inspections, and may not meet the department’s specifications for commercial food production. Second, and equally important, is that these are non-profit organizations and therefore cannot legally rent out kitchen space for a for-profit business.
It is the Town's policy to replace mailboxes with standard aluminum boxes with wood posts. Please call the Engineering Division at 978-318-3210 if you have any questions about the type or placement of mailboxes.
The Town has many office locations depending on the Department and/or Division you are looking for. Assessor-
24 Court Lane (978)318-3070
Beede Swim & Fitness Center- 498 Walden St. (978) 287-1000
Building & Inspections- 141 Keyes Road (978)318-3280
Council On Aging- 1276 Main Street (978)318-3020
Community Services- 55 Church Street (978)318-3034
Finance- 22 Monument Sq (978)318-3090
Fire Department- 209 Walden Street (978)318-3488
Health Department- 141 Keyes Road (978)318-3275
Housing Development Corporation- 37 Knox Trail (978)318-3299
Human Resources- 22 Monument Sq (978)318-3025
Information Technology- 1175 Elm Street (978)318-3171
Library 129 Main Street- (978)318-3301
Light Plant 1175 Elm Street- (978)318-3101
Natural Resources- 141 Keyes Road (978)318-3285
Planning- 141 Keyes Road (978)318-3290
Police- 219 Walden Street (978) 318-3400
Public Works- 133 Keyes Road (978)318-3206
Recreation- 90 Stow Street (978)369-6460
Town Clerk- 22 Monument Sq (978)318-3080
Town Manager- 22 Monument Sq (978)318-3000
Treasurer/Collector- 22 Monument Sq (978)318-3050
Veteran Services- 55 Church Street (978)318-3038
You may register to vote online at your convenience or at the Town Clerk's office any time they are open. Please note that certain deadlines regarding voter eligibility may apply. You may also register to vote via mail by completing the attached form and mailing it to the Town Clerk's Office at PO Box 535 Concord, MA 01742 Mail-In Voter Registration Form
You may also contact the office directly at 978-318-3000.
Each of the Select Board meetings includes an agenda item entitled “Public Comments.” During this time, any resident of Town may come forward to discuss a concern or problem with the Board which they feel is important or may require their assistance.
Due to the COVID-19 Pandemic, an appointment is necessary at this time. Please call or email the Town Clerk’s Office to schedule an appointment. A couple must appear at the Town Clerk’s Office together, in person, to file a "Notice of Intention to Marry." Please allow approximately 15 minutes for completion of your application. This can be done any time during regular office hours, please note that Town Offices are currently closed to the Public and an appointment is necessary.
Starting Monday May 13, 2019.
Our Mobile Apps are native Applications that can be downloaded and installed on your compatible mobile phone or tablet device. The Web version is internet accessible from any web-enabled device. Both the App and the Web version give you secure access to maintain your account information, view your bills, see payment history, make payments on one or more accounts, set up recurring payments and report outages. They also allow you to monitor and manage your usage by use of graphics and usage markers. The App allows you to find and get directions to office locations, payment drop boxes, and payment kiosks using the map feature on your device.
The Web version allows you to register your accounts to receive notifications for account milestones, such as an approaching or a missed due date. The Web has a Profile page available for you to maintain your personal information, password, security pass phrase and stored payment methods.
The information you see in the App and on the Web is shown in real-time, so it's always accurate. However, if you keep your App or the Web version open for an extended period of time, you should refresh the page by selecting a new option in order to ensure the information is still current.
Using your browser, enter the URL: SmartHub Web: https://concord.smarthub.coop
Click the First Time User? Sign up to access our Self Service site link. You will be able to log in using your existing account number to register for SmartHub. The system will then provide you with the new account number once you have created a SmartHub Account.
Simply look for our name in the Apple Store® or in the Android® Market.
Search: SmartHub (not case sensitive, but must be all one word). If duplicates appear, the correct App is provided by our partner, National Information Solutions Cooperative.
No. Our App is free to download and install.
Our Apps are supported on the following platforms:
Yes! All critical information is encrypted in every transaction run and no personal information is stored on your mobile device. Mobile devices do offer you the ability to store your login information for Apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
Yes. The Web home page shows all of your accounts with the amounts due and hyperlinks to other detailed information. On the App, tap the Bill and Pay icon. The total due of all accounts shows and below it you can select different information by account, such as partial payment option, billing history and payment history.
You can set up one-time or recurring bank draft payments through the SmartHub account.
Credit card payments are not accepted at this time within SmartHub.
eCheck payments are not accepted at this time within Smart Hub.
Web: Yes. You can also make a payment to a single account or partial payments to all accounts by clicking on the Billing & Payments button. It will allow you to check the accounts to be paid and change the amount for each account by clicking on Other Amount. After entering the amounts to be paid, click the Pay Now button.
App: Tap the Bill & Pay gadget. If paying the total amount due, tap the Pay button. If paying a partial payment, tap the Pay Partial Amount, tap on the account and adjust the Pay Amount.
The colors represent a visual indication of your usage. Red indicates the highest usage for the range of days displayed, brown is the second highest, etc. Green indicates average usage.
Even though you may be running Internet Explorer 8 or later, some of your websites could be displayed in version 7 compatibility mode. To check this, open Internet Explorer, select Page and click Compatibility View Settings. Any websites that are listed will display in version 7 compatibility mode. Remove the SmartHub web site from this list.
You must log into the SmartHub Web and click on Notifications. Select preferred notification method (Text, Mobile Push, Email or Phone) and fill out the appropriate notification information based on your selection. Click Next to continue, verify the notification parameters and confirm. If you have multiple accounts, while you are setting the notification it will prompt you to indicate which account the notification is for.
Residents that do not subscribe to the curbside program can attend the event for a fee. 10-gallons or less typically cost about $35, 25-gallons or less will cost about $60. Bring identification and a check, as cash and credit cards are not accepted. If you have any questions please contact Concord Public Works at 978-318-3240. View more details on the Household Hazardous Waste Facility page.
Fluorescent bulbs: All fluorescent bulbs, straight, U, circular, and compact contain mercury may be recycled at Concord Public Works located at 133 Keyes Road, weekdays 8:30 a.m. - 4:30 p.m. In addition items may be recycled at West Concord 5 and 10, during store hours, Vanderhoof Hardware and at the Composting Site.
Button Batteries: Small button batteries used in watches, hearing aids, laser pointers, and more still contain small amounts of mercury and other heavy metals. These batteries may be recycled at the Concord Town House, Concord Free Library, Concord Public Works, Harvey Wheeler Community Center and West Concord 5 and 10.
Intact mercury-containing devices, such as thermostats and fever thermometers, may be recycled at Concord Public Works located at 133 Keyes Road, weekdays 8:30 a.m. - 4:30 p.m.
Mercury that is not contained in a manufactured device, such as mercury from a broken fever thermometer, a jar of elemental mercury, and more should be taken to the Minuteman Regional Household Hazardous Waste Facility. Contact Concord Public Works at 978-318-3240 for more information on hazardous waste disposal.
Styrofoam block that comes with new products, such as computers and small household appliances, can be recycled at the Drop-off Days sponsored by ReUsIt and Concord Public Works each spring and fall if it is clean and dry. For information and Drop-off dates call Concord Public Works at 978-318-3240. Clean Styrofoam cups, trays, and takeout clam shells will also be accepted on DropOff Days.
Concord’s recyclables are processed at materials recovery facilities (a.k.a. MRFs) owned by Waste Management, located in Avon, Billerica, and Springfield. Mixed paper is sorted to specifications and baled. The same is true for commingled recyclables (i.e. plastic, glass and metal containers).
Cardboard (a.k.a. OCC) is converted into linerboard, medium for corrugated layer, boxboard, and cardboard cores. Mixed paper is converted into newsprint, medium, and duplex board. This material is primarily sent to regional mills: Rand Whitney, Caraustar, & Sunoco.
Glass goes almost exclusively to Patriot Recycling in Raynham, MA, where it is crushed and screened to remove contaminants like bottle caps and shredded paper; then mixed with ground asphalt and concrete for road base material. Less than one-quarter of the glass is shipped to New Hampshire and used for constructing roads in a landfill. Some recovered clear glass goes to Strategic materials in Connecticut.
Aluminum goes back into aluminum sheet used to manufacture cans. Companies like Constellium headquartered in the Netherlands and Schupan in Wixom, MI purchase this material. Tin is sent to domestic densifiers and then on to steel mills where steel is repurposed into low-grade (non-construction/automotive) products like appliances and rebar.
Plastic PET goes to Mohawk Industries in GA & PP and HDPE goes to KW Plastics in NC, and is utilized for the manufacturing of plastic bottles, plastic decking, carpeting, other plastic products, and even clothing.
Click here for additional information
Materials that go in the mixed paper compartment include any kind of clean paper item: - Newspaper - Magazines - Catalogs - Junk mail - Envelopes - White and colored paper - Fax paper - Phone books - Paperback books - Spiral notebooks - Clasp envelopes - Manila folders - Shoe boxes - Cereal boxes - Poster board - Corrugated cardboard, and more.
Plastic windows, self-stick labels, and staples are accepted. Cardboard must be flattened and smaller than 36 inches by 36 inches in order to fit in the compartment. Household product containers include 4 types of containers: glass, metal, plastic, and aseptic cartons. All these containers may be mixed together in a single bin.
Glass containers include clear and colored bottles and jars with lids removed (you do not need to remove metal collars). Metal containers include deposit and non-deposit beverage cans, metal food cans, and metal jar and can lids. Plastic containers include any plastic bottle or jar except those used for motor oil or other chemicals. It also includes other plastic containers, such as plastic take out food containers (except those made from styrofoam). Aseptic cartons include paper milk and juice cartons as well as empty juice boxes that have had the straws removed. Please remember that all containers must be rinsed clean.
Please do not recycle the following items: - Plastic bags - Styrofoam (cups, trays, block, or packaging peanuts, even if marked #6) - Plastic containers for motor oil or other hazardous chemicals, or soiled paper (such as paper plates, cups, towels, napkins, tissue, or paper with paint or glue).
Pizza boxes can only be recycled when they have absolutely no grease or other food waste and are turned inside out so they look like a regular piece of cardboard.
Better than recycling bags, of course, is reusing bags or using reusable shopping bags. It is notoriously difficult, even for those with the best of intentions, to remember to bring reusable bags on a shopping trip. Here are some tips to help you remember: - Write on your shopping list "remember to bring bags." - Hang cloth bags on your kitchen door. - Hang your purse on the same hook where you hang cloth bags. - Use a cloth bag to hold deposit bottles and cans, that way you will have at least 1 cloth bag with you when you get to the store. - Tape a reminder on your dashboard. - Don’t get discouraged when you keep forgetting your bags. Keep trying.
Cardboard may be recycled at the Composting Site on Walden Street (just across Route 2) on Saturdays between 9 a.m. to 3 p.m., April through November, and in the dumpsters at the public parking area at the Public Works facility, 133 Keyes Road, which is open 24 hours a day. Please flatten boxes and remove all non-cardboard materials, such as styrofoam, wood, plastic, and other packaging. Please do not recycle pizza boxes and other types of paperboard at this location.
Latex paint is not a hazardous product, so the only latex paint the shed will accept is latex paint in good enough condition that you can imagine using it in your own home. If there is very little paint in the can, or the paint is dried out, throw the can away with your regular rubbish. If there is more than ¼ can but it is not in good condition, or if the paint has been frozen, you must dry it out, then dispose of it with your regular trash. To dry it out, add kitty litter or a latex paint hardener typically available at Concord Lumber, Vanderhoof Hardware or other paint suppliers, then dispose of the can with your regular trash.
Oil and alkyd-based paints and stains are hazardous products. If the can is empty you may throw it away with your regular trash. If the can is more than ¼ full, no matter what condition, bring the can to the paint shed for reuse, recycling, or proper disposal. Other paint products, such as primer and sealer, polyurethane, shellac, wood and deck preservatives, paint remover, unused paint thinner, and unused mineral spirits, are also accepted for reuse, recycling, or proper disposal at the paint shed. These items are flammable and should never be disposed of with your regular trash unless the can is empty or the materials are dried out. Paint thinner or mineral spirits that have been used to clean brushes should be taken to the Minuteman Hazardous Waste Facility for proper disposal.
The Paint Shed does not accept any other hazardous material. Other hazardous products, such as epoxy, floor finish, and more must be taken to the Minuteman Regional Household Hazardous Waste Facility in Lexington, which is open to Concord residents 1 Saturday per month April through November. For more information on disposing of hazardous materials call Concord Public Works at 978-318-3240.
Many charitable organizations will pick up furniture, household items, and clothing at your home if you have sufficient quantities. Look in the yellow pages or contact Concord Public Works at 978-318-3240 for a list of charitable organizations that pick up at homes.
Household items and clothing may be dropped off at the Goodwill trailer at Crosby ’s Supermarket daily between 8 a.m. to 4 p.m. Clothing may also be dropped off at the Red Cross drop boxes located at Papa Razzi and the West Concord Train Depot and at the Salvation Army clothing drop box at the West Concord train depot. All items should be clean and in good, usable condition. Household Goods in Acton is the closest organization that accepts furniture. They also accept household goods. Call Household Goods in Action at 978-635-1710 or visit the Household Goods website.
If you cannot wait until 1 of the Drop-off Days, contact the manufacturer or retail outlet. Best Buy and Staples are the retailers that have electronics recycling programs. Many computer companies now have programs in place where computers can be shipped back for proper disposal. There are also electronics recycling companies that will accept electronics for a fee. Call Concord Public Works at 978-318-3240 for more information.
Subscribers to the program pay only for the trash that they discard. Residents save money and protect our environment by recycling and reducing their disposable trash. For further information about subscribing visit the Trash and Recycling page.
First, you want to check for leaks. The “usual suspects” for leaks are toilets and in-ground irrigation systems. If no leaks are detected, then you can do some sleuthing by using your water meter. Most water meters are located in basements near the wall closest to the street. They can also be in a utility closet, mechanical room or outside in a pit in the ground. In Concord, the meters measure water use in cubic feet (CF). One cubic foot equals 7.48 gallons. You can use your meter to track water usage throughout the day or week to determine when a lot of water is being used. Are evening baths the culprit? Daily loads of laundry? Or morning lawn watering? Still baffled? CPW offers free water use audits to residential customers. Call 978-318-3250 to schedule an audit.
Payments can be mailed to: Town House P.O. Box 535 Concord, MA 01742-0535.
Payments can also be made in person at the Town House, located in Monument Square. Any questions regarding your water and sewer bill should be directed to Utility Customer Service at 978-318-3101.
We cannot accept payment at the Water and Sewer Division office.
Over time a layer of sediment will buildup in the tank and when high demand is placed on your hot water the sediment becomes stirred up. This situation can typically be remedied by turning down your hot water tank temperature if it is high and flushing out your tank twice a year. Manufacturers suggest doing this once year for general maintenance but twice a year (when you switch your clocks) will keep it nice and clean.
Call Utility Customer Service 978-318-3101 to schedule your final water meter reading. At that time, we will also set up the billing information for the new owner.
Most residential water service lines are small diameter, underground pipes that carry water from a large diameter water main in the street to your private residence. Concord Public Works is generally responsible for maintaining the section of your service between the water main and your private property. The homeowner is generally responsible for maintaining the section of the service within the private property.
If you know lead is present in your drinking water (from a water test), if you have pipes or plumbing fixtures that contain lead, or if you don’t know the material type, you can take steps to minimize potential lead exposure until all sources of lead have been removed.
Most faucets purchased prior to 1997 were constructed of brass or chrome-plated brass, which contain up to 8 percent lead (the main metals in brass are copper and zinc). Water sitting for several hours or overnight in a brass faucet can leach lead from the brass faucet interior which may produce high lead levels in the first draw of drinking water. Later regulations mandated that most faucets purchased after 1997 contain less lead than previously used thereby reducing the possible leaching of lead. However, the most recent legislation, called “Get the Lead Out,” mandates that after January 4, 2014, all faucets purchased will contain no more than a weighted average of 0.25 percent lead in relation to wetted surface.
Some faucet manufactures produce plastic faucets that have virtually zero lead. Other manufactures are substituting other metals for the lead in the brass, inserting copper tubes inside the brass faucets, or applying special coatings on the inside of the faucets in order to minimize or eliminate lead leaching. With the recent legislation, more and more faucet manufacturers are advertising faucets that adhere to the new “lead-free” definition allowing a maximum of 0.25 percent lead.
In extreme cases, older faucets can contribute up to one-third of the lead in water that has been sitting in the pipes for several hours, with the remainder coming from other plumbing such as pre-1988 lead solder joints in copper pipes or a lead service line. Residents who let the water run at the tap in the morning for one minute and use cold water for cooking should have little concern with respect to lead in the drinking water. If residents are still concerned, they can have their water tested.
Federal and State lead regulations do not cover any pipes, pipe fittings, plumbing fittings, or fixtures, that are used exclusively for nonpotable services like manufacturing, industrial processing, irrigation, outdoor watering (hoses), or other uses where the water is not anticipated to be used for human consumption. This includes toilets, bidets, urinals, fill valves, flushometer valves, tub fillers, shower valves, service saddles, or water distribution main gate valves that are two inches in diameter or larger.
Be sure that only valves and filters intended for drinking water supply are used in any home plumbing project.
Service line material information is based upon historical permit or service installation records, water main installation/replacement records, meter records, and/or misc. maintenance, repair and replacement work. If existing records are incomplete or unclear, a visible inspection of the water service entering your home can provide valuable information. As the effort to investigate this information can take appreciable time, Concord staff have already begun While much effort Division staff have begun If this information is inconclusive, it may be necessary to expose the service using conventional excavation/digging equipment.
Concord water is willing to share any information we have regarding this service. Yes, just give us a call at 978-318-3250. If you are leaving a message please make sure to leave your name, number and the location of interest so we can respond (and log the inquiry) accordingly.
Yes, just give us a call at 978-318-3250 and we will walk you through all the details on sample collection, trusted labs and available programs.
You can use any Massachusetts Certified Drinking Water Laboratory http://www.mass.gov/eea/agencies/massdep/water/drinking/certified-laboratories.html
We recommend you use a certified lab that processes water samples from both private (homeowners/commercial) and municipal customers as we have found some that take only private customers provide misleading information and upsell testing.
The composition of water service lines are generally related to the age of the service. Prior to the mid 1930’s, typical residential water service lines were made of lead or galvanized iron pipe. In the mid 1930’s the industry began changing over to using copper service lines. Beginning in the 1990’s, the industry began to use plastic or high density polyethylene.
Read Concord’s Water's most recent annual water quality report at www.concordma.gov.wqreport.pdf, which provides an general overview of drinking water quality in Concord, from the source to your tap.
Lead is not present in measurable quantities at the Town’s source of supplies. Lead that is detected is introduced into your tap water through corrosion of a lead service lines or building plumbing materials. In Concord prior to the 1930’s, lead was used for exterior plumbing connections and can be found in older buildings. If the service line at your property is made of lead, you are encouraged to replace it or take steps to reduce the risk from lead in drinking water.
The National Sanitation Foundation (NSF) advises that filters certified as NSF-053 effectively reduce lead in water. The NSF certification logo should be visible on the packaging. These filters can remove up to 99 per cent of the lead.
In response to recent regulatory changes, faucet manufacturers have decreased or eliminated the use of lead in residential kitchen faucets, bathroom faucets, bar faucets, drinking fountains, and icemakers. Since January 4, 2014, all faucets must be produced with no more than a weighted average of 0.25 percent lead with respect to the wetted surface. The national standard for certifying plumbing fixtures "lead free" status is determined by the National Sanitary Foundation (NSF) - the standard is International Standard 61-Section 9. New faucets meeting the NSF 61 standard will have NSF 61/9 stamped on the new faucet’s cardboard box. For more information on lead-free fixtures including catalogs and website directories, contact NSF at 1-800-NSF-MARK or www.nsf.org.
For treated drinking water, the U.S. Public Health Service and the U.S. Centers for Disease Control and Prevention (CDC) recommend between 0.7 and 1.2 parts fluoride per million parts of water. Concord water strives to achieve and maintain a fluoride concentration of 1.0 parts per million (ppm) in its municipal drinking water supply. For more information on the content of Concord water, please
A number of factors impact which sources are being run at any given time, such as time of year, system demand, pump station maintenance/upgrades, and source quality. Water from each individual source is treated to the same overall standards, so regardless of which well(s) may be running at any given time, the water is clean and safe for consumption. View a map on the
During this time, we ask all customers to be mindful of their outdoor water use needs and activities by adopting best management practices. These efforts, if successful, will help preserve our natural water resources and will extend the period of time before more serious restrictions may need to be imposed. Concord’s Advisory level corresponds generally to ‘Normal’ or ‘Advisory’ levels as defined within the Massachusetts Drought Management Plan.
New lawns and plantings which require watering beyond what is allowed under the current State of Water Conservation require a Water Use Restriction Variance. Water Use Restriction Variances are issued at the discretion of the Concord Public Works Director and can be obtained online at www.concordma.gov/watervariance . Water Use Restriction Variances will not be issued during a Lawn Watering Ban in order to encourage residents to plant new lawns in the spring when water is more plentiful. Water Smart Landscape Templates
Please record the address and street that the violation has occurred at as well as the time and type of violation for staff to follow up. email: email@example.com
For an example, check out our article on Page 4 of the 2017 Annual Water Quality Report which details the 2016 Demand Management & Drought Response. Annual Water Quality Report