Show All Answers

1. Who do I call for outages, downed lines, or other utility emergency after hours?

Effective January 7, 2021, please call 844-723-1287 to report a power outage or other utility emergency after hours, weekends, and holidays. The on-call crew will be dispatched.  

Prior to January 7, 2021, please call the Police Department Dispatcher at 978-318-3400 who will contact us to respond to the situation.

For Broadband support, call Broadband Help Desk 978-318-3199 24 hours a day.

2. Who should I call for new service or to disconnect an existing utility service (Electric, Water & Sewer, or Broadband)?

You can contact Concord Utility Customer Service at 978-318-3101 or concordlight@concordma.gov for customer service and billing questions on any of your Concord utilities — whether it’s Water & Sewer, Electric or Broadband. 

　

 

3. What is your Fax number?

Concord Light’s fax number is 978-318-3105.

4. What are CMLP's office hours?

Due to the COVID-19 pandemic, the CMLP lobby is open to the public limited to Monday - Friday, from 10 a.m. - 3 p.m.

5. Who is in charge at CMLP?

The Director,

David Wood.

6. Who is in charge of customer service?

The Customer Service Administrator,

Carole Hilton.

7. Do you have any job openings?

All questions concerning job openings should be referred to Human Resources. You can learn more about positions for which the Town is currently hiring by calling the job line at 978-318-3026 or visiting our Employment Opportunities page.

8. Who can I speak with regarding purchasing?

Rhonda Buscemi, Project and Procurement Coordinator at 978-318-3196 or rbuscemi@concordma.gov