Municipal Light Plant

Report an Outage

978-318-3101 During Business Hours or

844-723-1287 (Toll Free)  After Hours, Weekends, and Holidays

Concord Utilities has a new number for reporting an electric outage or other utility emergency after hours, weekends, and holidays. You can also find this number on the upper left side of your utility bill under “Message Center” beginning with your January 2021 bill.

You can also report an outage from your SmartHub account. If you haven't already signed up for SmartHub account or for more information, read more

Current Outage Map

CMLP's outage management system helps us restore power more quickly and provide more timely information to customers during emergencies. 

The outage web map is accessible from non-windows computers with Firefox, Chrome and on smart phones.


Concord Municipal Light Plant (CMLP) is a municipal-owned, public power utility offering electric and broadband Internet service under the direction of the Town Manager. With approximately 110 miles of streets in the service territory, CMLP serves approximately 8,200 meters providing 170,000 Megawatt Hours (MWh) to 6898 residential, 1244 commercial, and 69 municipal customers.

Concord Broadband

CMLP offers Concord Broadband Internet service delivered through a dedicated fiber line right to homes or businesses. Broadband service is currently available to 95% of Concord residents and many businesses. CMLP offers consistent, guaranteed speeds throughout the day.

Grid & Substations

CMLP maintains a grid that consists of a Town-owned distribution system with substations, power lines, light poles, and transformers. We operate two electric distribution substations. The substation at Forest Ridge is the primary substation which functions as a gateway for all electricity coming into Concord from NSTAR.