Before beginning your rebate application:

• know the date of the Concord Building Department's:
  • electrical inspection approval
  • sheet metal inspection approval, if the project requires sheet metal ducting work that goes beyond minor repairs.
• Know the Concord Board of Health drilling permit issue date if the system is a ground-source heat pump.

(Payment of rebates is contingent upon verification by CMLP that Town records show the appropriate inspection approvals and drilling permits for the project. Find out more about permits and inspections in the Quality Assurance section on this page. The Building Department's contact information and hours are here. The Board of Health's contact information and hours are here.)

• If your home was built before 2008, know the date of your completed or scheduled home energy assessment or the date of your final HERS rating report, if applicable, or have an electronic copy of your Energy Saver Home Loan Program decarbonization plan ready to upload. 

• Have electronic copies of the following documents ready to upload: 

- invoice from a heat pump installer showing:

- installation address

- installer company name

- outdoor and indoor equipment model numbers

- integrated control model numbers, if applicable.

- If the heat pump is sized to be the sole source of heating in the residence: 

- Manual J heat load calculation, if the project was not pre-approved for a rebate.

 - Whole Home Verification Form signed by you and your installer. The whole-home heat pump verification form is not required for partial home rebate applications. 

- for ground source heat pumps, a software design report showing the system's heating capacity at the incoming water temperature. 

Rebate Application: Access the rebate application at the button below, and complete it with assistance from your installer or CMLP staff person Jan Aceti  (jaceti@concordma.gov or 978-318-3151). If you are working with a heating/cooling coach, they may be able to help you as well. 

CMLP's 90-day rebate application window begins on the later of the Concord Building Department's electrical inspection approval date or sheet metal inspection approval date (applicable if the project requires sheet metal ducting work that goes beyond minor repairs). Projects for which CMLP does not receive a rebate application within the 90-day window are not eligible for a rebate.

If an application received by CMLP is incomplete or has not met all of the rebate requirements, CMLP may reach out once to the installer and to the customer by both phone and email. If outstanding issues are not resolved within 30 days of the communication, the project will no longer be eligible for a rebate.  

CMLP's liability is limited to paying the rebate for which the project is eligible. CMLP is not liable for any consequential or incidental damages or for any damages in tort connected with or resulting from participation in this offer. 

The Town may inspect equipment to verify the above information up to 1 year after receiving the rebate application.