Concord Broadband

Thank you for your interest in Broadband from CMLP. We are committed to providing high-quality Internet service in Concord at competitive prices.

September 17, 2021

9:10AM

Concord Broadband has scheduled a “Planned Outage” to perform the permanent fix of the rodent damaged fiber feed, which caused the outage last Tuesday.  This repair work will be performed on Sunday, September 19, 2021.  The outage event will begin at mid-night restoring service to the area at approximately 6 am Sunday morning.

This outage will affect service to Bedford St (Route 62) from Davis Court to the Bedford Town line. Most of the adjacent neighborhoods will be without Broadband Service during the “Planned Outage” window.

We appreciate all your patience during this repair effort.

September 15, 2021

9:15AM

The outage restoration was completed at approximately 3AM. Unfortunately, the damage was so severe the Concord Team was only able to make a temporary repair to restore the outage by this morning. 

Concord Broadband is going to schedule an over-night repair within the next couple of days.  The specific date and time will be posted 24 hours prior to the schedule event.


September 14, 2021


8:40PM

The Broadband Team believes the fiber issue has been traced to a section near the Town Center.

At this time we estimate the repair will take 4-6 hours.

6:53PM


The Concord Broadband Team feels the outage is the result of a fiber break in the area. Technicians have been dispatched at this time. We will update you with a time to resolution as soon as the break is identified.

We are working to resolve this issue asap.


5:10PM

Concord Broadband is aware of an outage condition in the Minuteman Dr., Monsen Rd and Bedford Street Area.


Our team is presently working to diagnose the issue.


September 10, 2021

11:05 update


Concord Broadband is scheduling an Emergency Planned Outage from 5-6pm this evening, Sept 10th,  2021.  Our team has decided to replace a piece of equipment showing intermittent issues which is causing concern of a total failure.

Concord Broadband is not expecting an interruption in service for the entire period of the outage window though customers may experience intermittent interruption while the replacement is in progress. 

We thank you for your patience during the maintenance window. 



August 23, 2021


10:25 AM update

Concord Broadband has restored service to the Hayward Mills area.  Once the Power Crews completed their work, the broadband crew was able to commence repairs to the downed fiber.  A closer review of the damage was the best we could expect. If you are experiencing any service interruptions with your broadband, please contact our help desk at 978-318-3199.  

10:00 AM update
Concord Broadband has completed an assessment of the damage in the Hayward Mills area.  Our estimated time to restore broadband services in the area will be approximately 5 to 6 hours. 

Again, we thank you for your patience at this time.

9:15 AM
Concord Broadband is aware of two power outages this morning.  One outage is due to squirrel damage, this issue has been resolved.

 

There is a second outage due to a tree fell in the Hayward Mills area, which has not only damaged the power line but has also damaged a fiber feed.  The CMLP crew is in the process of repairing the damaged power line.  As soon as the situation is safe for the broadband team to repair the fiber feed, our crew will work as quickly as possible to restore broadband services to the area.

 

We thank you for your patience.



July 28, 2021



CMLP has scheduled a “Planned Maintenance Outage” for the morning of Saturday, July 30, from 5 AM - 8 AM. The outage should last approximately three hours and will affect Concord Broadband Services as well due to the power loss. 

 

This planned power outage will allow our line crews to perform necessary repairs to pole equipment both quickly and safely.  

 

The following areas and customers will be affected by this outage:

 

Laws Brook Rd

Commonwealth Ave

Maple St

Maple Court


July 2, 2021

3:00 PM



Concord Broadband has been monitoring our network for any inconsistencies or errors.  The network has been running stable since the final issues that caused the interruption in service were resolved.

We will continue to monitor throughout the Holiday weekend.  We once again thank all our customers for their patience during this prolonged intermittent services outage.

Concord Broadband wishes you and your families a Safe and Happy 4th of July weekend.



9:00 AM


Concord Broadband has resolved the speed issue many of our customers were experiencing.  If you are still experiencing any difficulties, please call our help desk @ 978- 318-3199.

 

We sincerely apologize for all the inconvenience this has caused our customers.


July 1, 2021
Concord Broadband is aware that some customers have been experiencing slow speed issues.  Our engineers are running diagnostic testing to resolve the matter.

June 30, 2021

12:00 PM

Concord Broadband has resolved the issue and tested with a number of customers. Internet service should be restored across the network. We sincerely apologize for the major inconvenience knowing how much we rely on internet connectivity in our daily lives. 


In most cases, the service should begin working without any human intervention but sometimes a home router may need a nudge. You should not have to reboot the CMLP fiber modem to restore service. If you are still experiencing any reduced service or having difficulty getting to the internet. Please call the help desk and we will have a technician call you back in a timely manner.


10:00 AM


​The Concord Broadband Team has identified the specific issue. We are presently working the issue with our network manufacturer and should have the outage resolved as soon as possible. 

June 29, 2021

Concord Broadband successfully rebuilt the Server and confirmed it is working as designed.  Our engineers are making the appropriate changes to some of our customers profiles.  These changes are in progress, so restoration of services will be coming back as the day goes on.  Our goal is to restore normal service to all our customers sometime today.

We have also discovered many browsers will store routing information and show the “Site is not available.”  This will make people think there is still an issue.  Please bring up a browser that is not used such as “Microsoft Edge” to test connectivity.  A number of our customers have found the history in their browser is blocking the search.

 

Concord Broadband will be diligently working with our customers to help resolve any issues and appreciates your patience in this matter.

June 28, 2021

10:00 PM Concord Broadband has completed the provisioning and deployment of the Server required to hand out IP addresses to the customer premise equipment.  We are aware a number of customers are still experiencing intermittent service at this time.  Our engineering team is assessing the Server performance and will continue to work toward a resolution as soon as possible



Concord Broadband experienced a series of outages this past weekend affecting a number of our customers. We apologize for the outage and share your frustration.

The first outage affecting Commerford, Black Horse Place and Annursnac Hill areas was caused by a physical fiber break.

The second outage was a result of an intermittent server failure controlling the IP addressing on the network.  

Our team worked non-stop the entire weekend to resolve the back to back issues causing the service interruption.  

To clarify the situation, we want to assure all our residents that these outages were caused by known technical issues.  We have no reason to believe that there was outside interference but we will continue to monitor the network carefully to ensure its security.

We truly understand how important this service is to our customers.  We treat every outage, small or large, with the same level of concern to diligently investigate and resolve these interruptions in the shortest possible timeframe.

We thank you for loyalty and patronage in helping us provide this service to our Town as an alternative for Broadband Service.

June 16, 2021


Concord Broadband has completed the repair of the feed fiber in the Independence and Alcott area; all services have been restored. If you are still experiencing any service issues please call the Help Desk @ 978-318-3199 for assistance.

 

We are happy to announce the Concord Police now have the squirrel in custody.




June 15, 2021



Concord Broadband is aware of an outage in the Alcott and Independence Street area. The outage is a direct result of squirrel damage to a 72-strand fiber feed.

Unfortunately, this repair will require a complete cut of the fiber feed, resulting in additional customer service outages to the area. 

 

We anticipate a gradual restoration of service to the affected customers over a 5 - 6 hour repair window from 10 PM - midnight tonight. 

 

Concord Broadband understands the inconvenience of this service loss to our customers and will work a quickly as possible to restore service to the affected area.


May 14, 2021


One of the main network switches to the internet crashed yesterday and was unreachable resulting in the outage. The switch had to be physically reconfigured on site. The Town network team is still reviewing the event to determine the actual cause.

May 13, 2021


6:30 PM Internet service has been restored. Thank you for your patience and understanding.

3:30 PM We are still working on troubleshooting the problem. 

1:30 PM We are experiencing a widespread, regional  internet outage and will provide updates as we get more information.

May 3, 2021


Concord Broadband is pleased to announce the restarting of normal installation services as of May 3, 2021. 

We thank our residents for all their patience during this past year. The Pandemic has affected all us in profound ways from disruption of everyday life to the loss loved ones. Our decision to suspend installations was not an easy one but necessary to protect both our residents and Town employees respectively.


This decision has created a substantial installation backlog over the past twelve months. We will be contacting each person that has submitted an application in the order received. Our expectation is the backlog will take several months to complete, though we will be diligent and expeditious in our approach. We thank you for your understanding and support through these trying times. 

Concord Broadband is committed to providing the best service possible to our residents and business community.


Gregory Marcinek
Director of Telecom, CMLP

Connecting New Customers

To get started with the fastest Internet in Concord, residents and businesses can check availability and schedule a free, no-obligation consultation by completing the Online Broadband Application form.

If you have further questions, please contact Customer Service at 978-318-3101 orby email.


Keeping in touch... Web, Email , Twitter

We provide updates on the progress of Concord Light Broadband on this web page and via email to those who have signed up for email updates.

Receive updates and other important news about Concord Light Broadband by signing up to receive Email Updates

Please follow us on to CMLP's twitter feed @CMLPmedia for the very latest news and information. 

Broadband Equipment

What Differentiates Concord Light Broadband?


No other provider currently operating in Concord has a 100% fiber optic solution. This solution is technically superior in terms of speed and reliability. CMLP offers Internet service in a manner consistent with the values and approach used to deliver municipal electric service to Concord.

Community Commitment


Broadband from CMLP will be reliable, affordable and priced so as to provide a modest sustainable rate of return which adequately maintains the capital plant and protects Concord’s community interests. CMLP believes that this combination of technology and commitment will be attractive to many customers.

Our Policies: Privacy and Net Neutrality



We think that free, open, private Internet access is what our customers want and should get.

Concord Light Broadband respects the privacy of our customers. We do not collect personal data and we do not share or sell any customer information. This policy has been in place since day one. Now more than ever, we see no need to change it.

Net Neutrality is the idea that when you access the Internet, you can choose to use any service you want. We do not favor any content over any other content. All internet traffic is treated equally by our system.

Business Services - Affordable and Reliable


Below is a list of our standard Business Internet Service Levels.  Concord Light Broadband's Business offerings are all fully symmetrical and come with a Service Level commitment for hardware replacement that helps ensure that the business will stay up and running. See the Service Plans and pricing page for full details.

Business Service Plan Summary


  • Business Entry service is 70/70 Mbps
  • Business Basic service is 150/150 Mbps
  • Business Hi-Speed service is 275/275 Mbps
  • Business Ultra service is 400/400 Mbps

Residential Services - High Speed and Symmetrical


Since November 2015, Concord Light Broadband features symmetrical service for all our standard Residential Internet Service Levels. Symmetrical service means your upload speed equals the download speed. Every Residential service level from Concord Light Broadband exceeds the Federal Communication Commission's January 2015 Broadband Benchmark (PDF) of 25 Mbps or higher.

Residential Service Plan Summary


  • Residential Entry service is 35/35 Mbps for $49.95 per month
  • Residential Basic service is 70/70 Mbps for $64.95 per month
  • Residential Hi-Speed service is 150/150 Mbps for $74.95 per month
  • Residential Ultra  service is 300/300 Mbps for $89.95 per month

Availability


Note that the fiber optic infrastructure has been installed in approximately 95% of the CMLP service area. Unfortunately, some locations do not have fiber available yet due to issues accessing conduit or lack of conduit in the street. CMLP is working to get the last 5% of our service area connected to the fiber optic network. In some cases, this will require a significant construction effort. This work will be scheduled to coincide with other CMLP construction projects in order to avoid duplication of effort and multiple cuts on the same street.